Ordering, Payment & Shipping Terms (USA & Canada)
Shipping & Delivery
All orders are shipped FCA (free carrier) from ReachBio Research Labs’ facility in Seattle, WA, USA.
Shipping and handling charges vary according to weight and overnight or same day delivery service.
ReachBio Research Labs is not responsible for renumerating product and, or shipping costs to customer/purchaser related to damage to product(s) that occurs during shipment, or due to shipment delay once shipment is in possession of carrier. Responsibility for making claims to carrier lies solely with customer/purchaser.
Shipments within USA: ReachBio Research Labs ships all frozen product orders via FedEx overnight delivery. Shipping and handling charges are pre-paid and added to your invoice (product prices do not include shipping & handling charges) as a separate item unless customer requests freight collect payment (handling charges still apply and will be added to invoice). Shipments typically arrive between 10:00 am – 3:00 pm the next day.
Note: We can ship via UPS for non-perishable products, however FedEx is typically used for goods shipped on dry ice or ice packs.
Shipments of orders are sent out from our facility Monday – Wednesday. If an alternate shipping day is preferred, customer will need to review and sign our waiver in advance.
Shipments to Canada: ReachBio Research Labs typically ships all frozen product orders via International Priority by FedEx. ReachBio Research Labs requests that shipping charges are added to customers FedEx account. If shipments are requested using an alternate courier (e.g. World Courier), please provide this account information. (Handling charges do apply and will be added to invoice).
FedEx International Priority shipments are expected to arrive within 24-48 hours after leaving ReachBio Research Labs’ facility, accounting for potential delays due to customs inspections. Unless authorized by customer to use customer’s own customs broker, ReachBio Research Labs ships via FedEx using FedEx customs broker.
Shipments of orders are sent out from our facility Monday – Wednesday or Friday (if required). If an alternate shipping day is preferred, customer will need to review and sign our waiver in advance.
Payment & Ordering Terms
We accept credit card purchases: Visa, Mastercard, American Express and Discover cards.
All other orders require placement of a Purchase Order (PO) and payable by check (corporation/institution), EFT payment or by wire transfer (information below).
Credit terms Immediately available to qualified existing customers and NEW non-profit and educational and research institutions. For all NEW commercial organizations, we require three (3) credit references prior to shipment of products.
All invoices, unless otherwise stated via ReachBio Research Labs, are issued at time of shipment, in USD and are payable within 30 days. Please consult our terms and conditions of sale.
Orders can be placed via:
Website: Browse ReachBio Research Labs; website to place items in cart. Upon checkout, orders will be reviewed and followed up with shipping and handling estimate and order status to finalize processing of order.
Phone: NA Toll Free: 1.877.838.CELL (2355), option 1 or call main line: 1.206.420.0300, option 1. For non-credit card orders, a hard copy of the PO must accompany the order prior to the shipment of products. Confirmation of the order and estimated date of delivery provided upon receipt of credit card information or PO.
ReachBio Research Labs Banking (for Wire Transfer):
Please inquire at firstname.lastname@example.org, or 1.877.838.CELL (2355), option 4
Accounts Receivable Information:
ReachBio Research Labs
P.O. Box 321
Spokane, WA 99210, USA
Tel: 1.206.420.0300, option 4
NA Toll Free: 1.877.838.CELL (2355), option 4